Privacy Policy

1. Who We Are

J&D Cleaning Services (“we”, “us”, “our”) is a commercial cleaning company registered in Kenya (registration number: ). We are the data controller for personal information collected through this website and in the course of providing our services.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Kenya Data Protection Act, 2019 and other applicable laws.

2. Information We Collect

We collect personal information in the following ways:

3. How We Use Your Information

We use your personal data to:

• Respond to your quote requests and service enquiries.
• Prepare and deliver service proposals and agreements.
• Communicate with you about your service, including scheduling and updates.
• Send service-related administrative communications (e.g. invoices, reminders).
• Improve our website and services based on usage patterns.
• Comply with our legal and regulatory obligations.

We do not use your personal data for unsolicited marketing without your consent. We will never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the Kenya Data Protection Act, 2019:

• Consent — where you have submitted a form or contacted us voluntarily.
• Contractual necessity — where processing is required to fulfil a service agreement with you.
• Legitimate interests — for website analytics and improving our services, where these interests are not overridden by your rights.
• Legal obligation — where we are required to process data to comply with applicable law.

5. Data Sharing

We may share your personal data with:

• Service providers — such as our form submission processor (Formspree) and email provider, who process data on our behalf under data processing agreements.
• Analytics providers — for website usage analysis (data is anonymised or pseudonymised where possible).
• Legal authorities — where required by law, court order, or regulatory obligation.

We do not share your data with any other third parties without your explicit consent.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. Enquiry data from non-converting leads is typically deleted after 12 months. Data relating to active or past service contracts is retained for a minimum of 7 years for accounting and legal compliance purposes.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no lawful basis for continued processing.
• Objection — object to processing based on legitimate interests.
• Restriction — request that we restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@jdcleaning.co.ke. We will respond within 30 days.

8. Cookies

Our website may use cookies and similar tracking technologies for analytics and performance purposes. You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We do not use cookies for advertising or cross-site tracking.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to personal data within our organisation is restricted to staff who need it to perform their duties.

No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted above. We encourage you to review this policy periodically.

12. Contact & Complaints

For any privacy-related questions or to exercise your rights, contact us at:

If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya at www.odpc.go.ke.